1. General
These Terms & Conditions apply to all orders placed with us. By placing an order, you confirm that you have read and agreed to these Terms & Conditions.
2. Quotations & Orders
All quotations are valid for 30 days unless otherwise stated.
An order is confirmed once your order has been accepted and any required payment has been received.
It is the customer’s responsibility to ensure that all information, wording, dates, names and addresses supplied is accurate.
3. Design Proofs
Digital proofs will be provided for approval before printing or production begins.
Please check your proofs carefully, including spelling, grammar, punctuation, dates, times, addresses and all other details.
Once written approval has been received, the design will be considered final. We cannot accept responsibility for any errors identified after approval.
4. Personalised Items
All of our wedding stationery is made to order and personalised to your specifications.
As our products are personalised, we do not accept refunds, returns or exchanges simply because you have changed your mind. This does not affect your statutory rights. If your order is faulty, damaged, or not as described, please contact us as soon as possible so we can resolve the issue.
5. Payments
Full payment is required before work begins.
Orders will not enter production until the required payment has been received.
6. Amendments & Cancellations
Amendments requested after proof approval or once production has commenced may incur additional charges.
If you cancel your order after design work has begun, we reserve the right to retain any deposit or charge for work completed and materials purchased.
7. Colours & Materials
Colours displayed on screens may differ slightly from the finished printed product.
Due to the nature of printing and handmade materials, slight variations in colour, texture, paper stock and embellishments are normal and do not constitute a fault.
8. Production & Delivery
Production and delivery times are estimates only.
We cannot be held responsible for delays caused by Royal Mail, couriers, suppliers or circumstances beyond our reasonable control.
Responsibility for the goods passes to the customer upon delivery.
9. Faulty or Damaged Goods
Please inspect your order upon delivery.
If your order arrives damaged, faulty or incorrect, please notify us within 48 hours of receipt and provide photographs where possible. We will assess the issue and arrange an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.
10. Customer-Supplied Content
Customers are responsible for ensuring they have permission to use any photographs, logos, fonts or artwork supplied for inclusion within their stationery. We accept no liability for any copyright infringement arising from customer-provided content.
11. Photography & Marketing
We love showcasing our work! Unless requested otherwise, we may share photographs of your wedding stationery in our portfolio, on our website and across our social media channels after your wedding day. Any personal information will be removed or obscured where appropriate.
12. Privacy
We collect and process your personal information only for the purpose of fulfilling your order, communicating with you and meeting our legal obligations. Your information will be handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will never sell your personal information to third parties.
13. Limitation of Liability
Our liability shall be limited to the value of the products purchased. We shall not be liable for any indirect, consequential or financial losses arising from the use of our products or services.
14. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, supplier shortages, transport disruption, industrial action or illness.